FAQ

We are a Denmark-based company located in Vejle.

Company Name: KT Allure

CVR Number: 40052747

Email: info@ktallure.com

Phone: +4528780837

Denmark: 1–2 business days with GLS.

Other EU countries: 1–5 business days with GLS.

If you have not received your package within the estimated delivery time, please feel free to contact us at info@ktallure.com or through contact form here

To a GLS ParcelShop in Denmark: 43 DKK.

Other EU countries: Shipping costs vary depending on the destination. The exact price will be shown at checkout.

At KT Allure, you always have a 14-day return policy. Exchanges are also accepted within this period.

Please note: Returns and exchanges will not be accepted if the item’s condition has been compromised due to:

• The item being used
• Noticeable scent of smoke
• Presence of visible marks/ stains
• The item not being returned in its original packaging

You are free to choose the courier for your return.

However, the package MUST be delivered directly to the following address:

KT Allure
Valløesgade 3, 1 tv
7100 Vejle
Denmark

We will process your return order as soon as it arrives at our location.Typically, refunds take 1–10 business days from the date we initiate the transaction. In rare cases, it may take up to 30 days, depending on your bank. If you paid with a MasterCard, the transaction might appear on your statement within the current month +1 month.

You will receive an email when your order is packed, including a tracking number to follow your shipment.

If you cannot find your tracking number, feel free to email us so we can assist you.

Please contact us via mail  info@ktallure.com, or through contact form here

If you fail to collect your package within the designated pick-up period, it will be returned to us.

To have the package sent again, you must pay for the shipping costs once more.

Please note that it is your responsibility to track the shipment and collect the package—even if you have not received a separate notification.